Demographics: What are They and Why are They Important?

Your demographic information is a vital part of your care. It is protected by HIPAA and therefore cannot be shared or altered without patient consent. 

What is considered demographic information?

• Name
• Date of Birth (DoB)
• Address
• Phone Number(s)
• Email address(es)
• Insurance information
• Race
• Ethnicity
• Gender

Why is it important?
Demographic information is vital for medical billing, insurance, communications, and patient identification. Out-of-date demographic information can lead to:

• Missed appointments due to failed reminder calls
• Insurances being unable to pay for appointments
• Missed statements and letters from our office that may contain sensitive information
• Missed information or inability to leave voicemails regarding medical questions or updates from your physician

How you can update your information:

• In-office with our annual chart review or new patient paperwork
• Download the paperwork from our website to mail in or bring at your next appointment (https://www.jaxnephrology.com/patient-forms.html) 
• Through the patient portal (view only on the Healow App) (https://mycw28.eclinicalweb.com/portal2741/jsp/100mp/login_otp.jsp)
• Call our office at (904) 260-9898

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We try to update this information on an annual basis. You can review our previous post on HIPAA (Be HIP(PA) and Know Your Rights) to learn how we protect your information. If you have questions, concerns, or any changes in the new year, please do not hesitate to call our office.