Demographics: What are They and Why are They Important?

Your demographic information is a vital part of your care. It is protected by HIPAA and therefore cannot be shared or altered without patient consent. 

What is considered demographic information?

• Name
• Date of Birth (DoB)
• Address
• Phone Number(s)
• Email address(es)
• Insurance information
• Race
• Ethnicity
• Gender

Why is it important?
Demographic information is vital for medical billing, insurance, communications, and patient identification. Out-of-date demographic information can lead to:

• Missed appointments due to failed reminder calls
• Insurances being unable to pay for appointments
• Missed statements and letters from our office that may contain sensitive information
• Missed information or inability to leave voicemails regarding medical questions or updates from your physician

How you can update your information:

• In-office with our annual chart review or new patient paperwork
• Download the paperwork from our website to mail in or bring at your next appointment (https://www.jaxnephrology.com/patient-forms.html) 
• Through the patient portal (view only on the Healow App) (https://mycw28.eclinicalweb.com/portal2741/jsp/100mp/login_otp.jsp)
• Call our office at (904) 260-9898

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We try to update this information on an annual basis. You can review our previous post on HIPAA (https://www.jaxnephrology.com/blog/be-hipaa-and-know-your-rights) to learn how we protect your information. If you have questions, concerns, or any changes in the new year, please do not hesitate to call our office. ​