Our Fabulous Front Desk
The front desk team here at Jacksonville Nephrology does it all. Not only are they the first and last faces you see in the office, they are a well-oiled machine to make all of your visits and interactions smooth and efficient. They have a variety of responsibilities and a broad knowledge base that make them an invaluable asset as a part of your care team. You can often find our team multitasking with phone calls, chart notes, and handling interactions within the office.
This part of the team is responsible for all aspects of the appointment process. This includes, but is not limited to, scheduling, retrieving lab and imaging results, processing new patient and outgoing referrals, and checking insurance and referral authorization status. Additionally, they are responsible for coordinating tasks associated with Dr. Munjal’s rounding outside of the clinic. Our front desk team handles most communications for the office including faxes, voicemails, emails, and other practices and providers.
Beyond this, our front desk team is the first line of defense when protecting your health information. HIPAA’s Privacy Rule sets strict standards and guidelines for the uses of patients’ health information. They work hard to maintain those standards by requiring annual reviews of HIPAA compliant contacts and all contact information (including all phone numbers on file, and mailing and email addresses), screening callers for HIPAA authorization, and other standard privacy protocol. They also frequently sanitize the waiting area and ensure safe social distancing practices within the waiting room.
Thank you to our front desk team for all that you do! We are so grateful for your hard-work and dedication.
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