The Patient Portal: Access at Your Fingertips

Our patient portal gives our patients easy, secure, and instant access to their medical information. It has a wide variety of features to make all aspects of the patient’s experience with our office smooth, efficient, and convenient while conserving resources.

What is available on the portal?

• Lab Results
• Lab Orders
• Updated Medication lists
• Medical History Questionnaires
• Visit Summaries
• Patient demographics and insurance information
• Messaging feature to ask your care team questions
• Link Health Trackers
• View and pay billing statements

How to access the portal:
Once you have provided an email to our office, we activate your patient portal. You should receive an email to finish registration and the set-up process. 

• Go to jaxnephrology.com
• On the home page, select the button that says “Patient Portal”
• Scroll down and select “Log In”
• Select “View Your Health Record” 
• Select "User Credentials" if you are on a computer or "Using Mobile Phone" if you are on a mobile device
  
• Enter your email address as the username
• Enter your password
  • Passwords are case sensitive.
  • If you forgot your password, simply use the ‘Trouble Logging In’ button and follow the steps or call our office to have it reset. 
  • If you get locked out for failed attempts, call our office to have the account unlocked. 

If the email linked to the patient’s account does not belong to the patient, we require a Proxy Access form to be filled out and signed by the patient. 

The App:
The Healow app gives limited mobile access to the patient portal for patients on the go. You can find our office by using the code ACHFAA when prompted. The Healow app can be downloaded from the Apple App Store (for iPhones) or the Google Play Store (for Androids). 

Our team is here to help should you have any questions, concerns, or need assistance accessing your portal. If you haven’t done so already, see our previous post, The Power of the Patient Portal, for additional information here.