Appointments at Jacksonville Nephrology: What to Expect

By: Kayla Holmes

We strive for excellence and efficiency at Jacksonville Nephrology. We work to serve all patients with a smile, going above and beyond in your care from the moment you walk in the door. New patients can expect to spend 45 minutes to an hour in our office during their first appointment. This includes paperwork, meeting with the medical assistant and doctor, and scheduling a follow-up. Follow-up appointments can expect to take approximately 30 minutes from check-in to check-out. Some additional, annual paperwork may be due, so please arrive early when possible. 

Let’s walk through what an in-office appointment with Jacksonville Nephrology looks like. 

1. Check in: After arriving at Suite 1001, you will be greeted by our fabulous front desk. Here, we will verify any pertinent information needed and provide you with annual or new patient paperwork as necessary. We will also ask for any copay or account balance due and copies of insurance information, so please have the applicable cards ready upon arrival.
2. Vitals and Medications: Our marvelous Medical Assistant will take you back to an exam room. She will take and record your vitals, note medications and any changes, and verify your medical history if you are a new patient. 
3. Meet with Dr. Munjal: Dr. Munjal will meet with you and discuss all things kidneys. This includes, but is not limited to: lab results, pertinent imaging studies, dietary and lifestyle recommendations, and education on your specific condition(s).
   1. RPM training: If you are eligible for the RPM program, our Patient Educator will meet with you to discuss the program details and train you on your new devices.
4. Check out: Our front desk team will have your lab orders and any other information from Dr. Munjal printed and ready at the time of check out. They will schedule your next appointment and go over the paperwork with you.

We also offer virtual visits. Here’s how the process works:

1. Check in: Our front desk will call approximately 10 minutes before your scheduled appointment time to assist with getting you logged in and collect any copay or account balance that applies. 
2. Vitals and Medications: You will connect with our Medical Assistant who will go over medications and ask what your vitals have been recently.
3. Meet with Dr. Munjal: Dr. Munjal will connect with you and discuss all things kidneys, just as he normally would. 
4. Check out: Our front desk aims to call patients back to proceed with check out and scheduling follow up appointments within 30 minutes of ending your call with the doctor. Paperwork from your appointment will be posted to your patient portal. 

If you're a new patient with us, take a moment to go read "How to See Dr. Munjal: The Referral Process" to get a better idea of what is needed for a new patient appointment and how to establish at our practice. 

​*Please note that virtual visits require up-to-date paperwork to be completed and on file with us within the past year. These appointments are subject to insurance coverage and are set to be discontinued by December 2024 by Medicare. Many commercial insurance carriers have already incorporated virtual coverage into their plans. Please contact your insurance carrier should you have questions regarding your virtual visit coverage.*

We work to see patients in a timely manner, with all details accounted for to create the most efficient and effective appointments possible. If you are interested in scheduling, please contact our office at (904) 260-9898. We look forward to being a part of your care team! 

​